5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the support that property managers want, but too often do not due to a lack of continuing quality management processes.
Safety guard companies are unlike any seller a home manager usually hires. If you employ a painter, then you can see whether or not they do their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your defenses. In the majority of instances they probably are, but it is important to implement a method of verification and quality management to ensure that problems associated with the deficiency of doing these jobs don’t begin to happen.
In this article we’ll talk five (5) simple steps to improving your security guard service and achieving what you imagine as your ideal building site security guard.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that’s being provided by your security provider and inquire does it look decent.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display if the guard is a fantastic fit for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a good deal about what to expect from this shield and it gives you a chance to ask another shield if you think it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each shield to the business itself, in many cases the guard’s orientation to his delegated property is not as complete. We predict the orientation to the delegated property”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your premises?
• How long is each officer trained?
• How long does the security firm double lender? (Double banking is the procedure for having a veteran guard working at precisely the same time as the new guard.)
• How thoroughly are your article orders clarified?
Determine the response to every one of the questions and be sure they match what you believe is adequate. You should even consider sitting in on your security guard company’s orientation and also your website special training to acquire an understanding of what goes on preparing a shield to work at your premises.
Protect supervision is among the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the chance for the guard to learn and better understand their responsibilities. When the guards are not being supervised, they begin to feel their job is not important and they begin to find themselves as less of a part of the security group. When guards don’t feel as part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your premises. These tracking systems permit the security guard business to track the log and time the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have discovered that having a method for guards to check in regularly with the security guard provider provides a way of earning sure each guard is safe and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your security while you are not there. Through these inspections, be sure that you ask your security guards questions regarding their responsibilities and duties to ensure they know their jobs. In fact, we suggest getting your security guards audited regularly, formally (i.e. post inspection) and (i.e. secret shopped) with a licensed security adviser as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security adviser be sure the adviser is not really a security guard business. If so, your audit is sure to turn up problems with your current security guard business.